Electricity, gas or water emergencies

Call our Contact Centre on 02 4777 8000 if you’re experiencing an electricity, gas or water emergency at your home. Out of hours calls will be diverted to an after-hours service.

For safety, follow the instructions below, while you wait for a professional.

• Electrical faults: The electricity meter is where the mains switch and fuses are located. If the power or lights stop working, check whether a fuse has blown. If you think the problem is more than a blown fuse – e.g. you smell something burning, turn off the mains switch. This will cut the electricity supply to the property.
• Gas: The gas meter is where the mains gas valve is located. If you think the gas is leaking, turn off the gas supply immediately.
• Water: The water meter is where the mains water tap is located. If you have a badly leaking tap or a burst water pipe, turn off the water supply at the mains. This will stop the water flow to the property completely.

Paying for repairs

Sometimes repairs and maintenance are something Wentworth will pay for. This includes issues which are caused by a structural problem or because of an event such as a storm or something else which is out your control.

You will be asked to pay for repairs and maintenance, including emergency repairs, where you, a member of your household, a visitor or a pet have caused the damage, or where the damage has been caused as a result of not maintaining the property, e.g. cleaning your gutters.

The cause of damage is something we might disagree about. If you are dissatisfied with a decision we make on whether to charge you for repairs and maintenance, you can appeal the decision.

Other maintenance

To keep our properties and apartment complexes to a high standard, we have a planned maintenance program of works.

We will contact you when your property or building will be undergoing planned maintenance to tell you what will be happening and find a suitable time to access your home.

If you need help with any repairs or maintenance, please call the Wentworth Contact Centre on 02 4777 8000.