If something is damaged or needs repairing in your home, call our Contact Centre on
02 4777 8000 (select option 1) as soon as possible.
Once you report your incident, a contractor will visit you to inspect the situation, and where possible, fix the issue on the spot.
If it is an emergency, we will have someone visit your home within four (4) hours.
You’ll need to tell us:
- Your name and address
- The maintenance problem
- If you have spoken to Wentworth about the problem before
- What time a tradesperson can get access to your property
Our Contact Centre is open between 8:30am and 4:30pm from Mondays to Fridays. On Wednesdays, the Contact Centre is closed until 1pm and your call with be diverted to an after-hours call centre.
If you have an urgent maintenance issue out of office hours, call the Contact Centre and you will be diverted to an after-hours service.
- When logging a repair, always ask for a job number and keep note of all your requests.
- Notify us as soon as possible when you identify a maintenance issue