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Do you have a complaint?
We don’t always get it right. If you are concerned about our service or about your home, please let us know.
Follow steps below and complete our online form to lodge your complaint.
It’s best to discuss any concerns or problems with your Client Service Officer in the first instance.
If you aren’t satisfied with the conversation you have, or you aren’t comfortable talking with them, you can ask to speak with the Team Leader at your local office.
If you’re still concerned after you have discussed your concerns with your Client Service Officer or the Team Leader, you can make a written complaint.
Alternatively, send a letter or email to admin@wentworth.org.au explaining the situation.
Our complaint form is also available at our offices. You can email or post your completed form to us, or hand it in at the front counter at your local office.
If writing things down is difficult, one of our staff can fill in the form with you.
Wentworth will acknowledge the complaint within three (3) days of receiving it. A Team Leader or manager will read your complaint, review any records we have about the matter, and write back to you within 28 days (4 weeks).
If you are not satisfied with the way we handle your complaint, or your situation hasn’t changed, you can seek further assistance in pursuing a complaint against Wentworth by contacting the following organisations:
Registrar of Community Housing - 1800 330 940 (free call).
NSW Civil and Administrative Tribunal (NCAT) - 1300 135 399 or visit www.ncat.nsw.gov.au
You can also ask for advocacy and support through the NSW Tenants Union and local services such as Western Sydney Tenants Services (WESTS) or the Blue Mountains Tenants’ Advice and Advocacy Service.
