If you disagree with a decision made by Wentworth, you have the right to lodge an appeal.
There are a number of things which guide Wentworth decisions including:
If you are not satisfied with a decision made by Wentworth, you have the right to request that the decision be reviewed by a team leader or manager. You can do this by:
A team leader or manager will read your appeal, review the decision, and write back to you within 28 days.
When we write back, we will let you know if the decision is being upheld or if we have changed the decision in anyway.
If you are dissatisfied with the outcome of the internal appeal, you can access the independent appeals process through the NSW Housing Appeals Committee (HAC). Contact HAC on 1800 629 794 or visit www.hac.nsw.gov.au
You can also ask for advocacy and support through the NSW Tenants Union and local services such as Western Sydney Tenants Services (WESTS) or the Blue Mountains Tenants’ Advice and Advocacy Service.