Usually, appeals relate to decisions Wentworth has made about:

If you disagree with a decision made by Wentworth, you have the right to lodge an appeal.

There are a number of things which guide Wentworth decisions including:

Decisions which were informed by Wentworth policies might be successfully appealed by a tenant. However, where a decision is based in law or the policy of the NSW Land and Housing Corporation, it cannot be overturned.

How to appeal a decision

  • Step 1: Lodge an internal appeal
  • Step 2: Your appeal is reviewed
  • Step 3: External appeal

If you are not satisfied with a decision made by Wentworth, you have the right to request that the decision be reviewed by a team leader or manager. You can do this by:

  • sending a letter to one of our offices
  • emailing us at
  • filling in the online form on this page
  • completing an appeal form available at the front desk at each local office or on this page.

A team leader or manager will read your appeal, review the decision, and write back to you within 28 days.

When we write back, we will let you know if the decision is being upheld or if we have changed the decision in anyway.

If you are dissatisfied with the outcome of the internal appeal, you can access the independent appeals process through the NSW Housing Appeals Committee (HAC). Contact HAC on 1800 629 794 or visit

You can also ask for advocacy and support through the NSW Tenants Union and local services such as Western Sydney Tenants Services (WESTS) or the Blue Mountains Tenants’ Advice and Advocacy Service.

Lodge an appeal